10 Techniques to Build Trust Through Your Website Design

10 Techniques to Build Trust Through Your Website Design

Your website is likely the first contact that your customers will have with your business.

The web design choices you make can help to establish trust and encourage people to interact with your business or cause them to question your credibility and leave forever.

According to a study by Stanford, 75% of a person’s judgement of a company is based on the company’s website design.

Getting your visitors to trust you is crucial. You can have the most sophisticated sales funnels and Facebook Ad campaigns, but if they lead to a website that doesn’t inspire trust, then your chances of convincing people to purchase your product or service are slim.

Designing and optimising your website to gain the trust of your audience can be hugely beneficial for your business.

Below are 10 techniques to build trust through your website design.

1. Social Proof

Social proof is everywhere these days and is crucial for establishing your credibility.

For example, let’s say you are walking down a street and come across two restaurants, one on either side of the road. The restaurant on the left is filled with people enjoying their food, while the restaurant on the right has only a handful of diners that don’t look like they are thrilled with their meal.

Which restaurant serves better food?

The restaurant on the left of course. Why else would so many people be there and look like they are enjoying their meal?

This is social proof in action. You can increase your credibility by incorporating social proof into your website design through the following:

  • Case studies.
  • Data - show how many clients you’ve served to date.
  • Social media influencer endorsements.
  • Allow customers to leave product reviews.

2. Testimonials

One of the best techniques to showcase social proof and increase trust is the use of testimonials.

According to a research from BrightLocal, 86% of consumers read reviews for local businesses and 91% of people trust online reviews as much as they trust a personal recommendation.

Displaying real people that are willing to endorse your business goes a long way to proving the quality of your product or service.

By showcasing your ability to solve the problems of your previous clients, you encourage people to trust your business to solve those same problems for them.

3. Visually Appealing Web Design

An intuitive and appealing web design can make visitors stay for longer and increase the chances of conversion. A poorly designed and hard to navigate website can achieve the opposite, causing visitors to question your credibility and bounce.

Make your website simple and easy to navigate with visually appealing use of colours, attractive graphics, and suitable use of white space.

In addition to user-focused navigation and design, your content should be well written, error-free, and helpful to your users.

Nobody plans to make a bad website. All the additions and changes you make over the years can lead to your website becoming over complicated and congested. Scheduling a regular website review is a great way to keep your content fresh, ensure all links are working, and make your site user-friendly and appealing.

4. Badges

Do you offer a money back guarantee or warranty for your products? If you do, you can include badges in your website design highlighting that you stand by the quality of your product.

A well-placed warranty badge on a sales page can provide the reassurance customers need to trust your business and make a purchase. Consider placing guarantee and warranty badges near to your “Buy Now” CTAs to help convince customers of the quality of your product.

5. Client Logos

Your track record and work history are integral to establishing credibility with your customers. Prove your track record of contributing quality work by displaying the company logos of previous satisfied customers. Establishing your experience and encouraging visitors to trust you to deliver a product they will be happy with.

The more established the client, the better. When a person sees that you’ve helped a recognized business achieve success, they want you and your expertise to help them achieve the same success.

6. Payment Verification

People are rightly wary of being the victim of identity theft or credit card fraud online. Allay their fears by including recognised payment options with the logos they have come to know and trust.

  • Pay Pal
  • Visa
  • Master card
  • Skrill

Include payment logos on the checkout page of your site to reassure customers before they commit to a purchase.

7. A Strong “About Us” Page

A substantial “About” page not only helps to build trust with new customers, but also helps to differentiate you from your competitors.

People like to know who they are doing business with, and don’t like communicating and buying from a faceless company. A well crafted “About Us” page helps to establish an identity for your company, making you more approachable to visitors.

If your company is made up of a team of employees, create a page with a picture of each team member and a description of their role and skills. You can showcase the expertise of your team and give future clients an idea of who they will be working with on their project.

8. Show Who You Are

Adding a photo of yourself reassures your customers they are dealing with a real person and a real company. People want to know who they are doing business with and are more willing to trust you if you show your face.

A faceless website might cause visitors to question the credibility of your website and the message you are trying to communicate to them.

Choose a professional, recent, and respectable photo that shows that you stand by your website and your business.

9. Develop A Consistent Brand Voice

Developing a consistent voice for your website and marketing is vital in forging a bond of trust with your audience.

It can be jarring for visitors if they arrive on your site from an Ad or marketing email, only to be confronted by a completely different tone of voice throughout your website copy.

Magicdust, a web design agency in Sydney, emphasises the importance of creating a style guide to ensure that your voice and look matches your brand personality, your business values, and is consistent across your website, social media, and marketing.

10. Content Marketing

Content marketing is known for its lead generating benefits, but it can also help to establish trust with your potential customers. By publishing information that is relevant and useful to your audience, you position yourself as an expert in your industry and encourage users to be open to the offers and services you provide.

Building trust and establishing your knowledge in your field go hand in hand. Providing useful relevant content shows that you're not looking just to make a quick sale, reassuring customers that you're in business to build lasting relationships.


Building trust with your customers is a process that starts long before you come into contact with them. People judge a business on their website, and they do it fast.

You need your website to establish your credibility or you risk visitors bouncing back to the search engine results and losing them forever.

Consult with your web designer to implement the above tips when you build and optimise your website. By boosting your company’s credibility, your potential customers will feel safer interacting with you and be more receptive to your products and services. For a related article check out the 11 Essentials of a Successful Website


5 Useful Tips For Local Businesses Doing Keyword Research



Do you have a local business and want to learn more about keyword research to better rank your website in the search engines?

In this post, we'll be discussing how you can find the best keywords to target which will bring in the right customers to your website who are looking to do business with you today!

1. Do you know what your potential customer is looking for?

There's no one better to give insights and understanding about your industry than you as the business owner, after all you are the industry specialist, right? Well whether you are or not, it's important you try and see things from your customers perspective as they may search the internet differently to you. Ask yourself questions like, 'What would my customer search for when they're looking for a service like mine?', Would they include a suburb or city in with the keyword they typed? 'What immediate problem does my business, product or service solve for my ideal client? By considering these questions, you can get a good head start before implementing the next few tips.

2. Hot keywords that will make you money

It's all well and good to choose keywords that have a high amount of searches in the Google keyword planner (outlined in tip 3), however by understanding where a buyer or potential customer is at in the buying cycle when they type a keyword phrase in the search engine will essentially give you an idea if they are ready to buy now or not.

You should think of keywords that have commercial intent, or in other words from people that are ready to make a purchase from you, as opposed to just doing a bit of research and browsing around. An example of this if you are a plumber would be "how to change a tap" which has no commercial intent and "emergency plumber Sydney" which has commercial intent and would be searched for by someone ready to utilise that plumber asap.

3. Free Keyword tools that will help you find 'Super Duper' Keywords

One of the most popular keyword tools that are used by many SEO companies around the world is none other than the 'Keyword planner' by Google. This tool will give you accurate monthly local searches for any given keyword you choose, which will give you an idea if that keyword is worth targeting.

Another helpful tool for keyword research for your local business is Semrush which allows you to see what keywords your competitors are targeting as well as gives related suggestions for the industry you are searching in. By utilising these 2 tools alone, you can find some golden keywords that will bring in more business through the search engines to your website.

4. Spying on your competitors keywords

As mentioned in the previous keyword tip, you can also use SEMrush to spy on your competitors keywords, but you can also just utilise Google search itself. Try searching google for some of your competitors and take a look for patterns of keywords in their website titles and descriptions. Most SEO companies will place a client's chosen keywords somewhere in the title or description of a page. After you have made a list of potential keywords from your competitors titles and descriptions throw those keywords in the Google keyword planner and see how many local monthly searches it's getting.

5. Implementing your chosen keywords and categorising them for content creation

Once you've made a list of at least 25 keywords following the instructions above you should try and categorises them by broad topic. If your goal is to rank in the search engines for these keywords and get more clients then categorising your keywords by topic is what Google loves. For example as an online marketing agency we like to categorise our keywords under the services we offer, e.g Search Engine optimisation, Web design, PPC Management (Adwords pay per click advertising), Social Media etc.

Final thoughts to ponder on...

The above tips are just a few of the many ways you can find quality keywords for you business website. If you don't have the time to do the keyword research and write all the content then it's worth hiring a professional SEO company that can help you out.
For more helpful tips on successfully ranking your business website on Google organically, please subscribe to our blog for monthly Online SEO tips.

If you are considering hiring an SEO service you should read this helpful ebook (free of course) which lists questions you should ask an SEO company before hiring them.

David Ogilvy’s Timeless Copywriting Tips (Infographic)

The craft of copywriting has evolved considerably over the past few decades. Consumers have access to in-depth information on almost any topic at the tip of their fingers.

According to a research study conducted by Microsoft, consumers are exposed to 600 advertising messages a day.

They’re also constantly distracted by messaging apps, especially on their phones.

This makes the task of copywriting difficult for marketers seeking to get prospects to respond to their messages.

Marketers rely heavily on human psychology when writing persuasive copy.

What’s important to know is that the purpose of copywriting is not to get people to do something they don’t want to.

It’s also not to create a desire for a product or service they have no interest in.

Effective copywriting helps in creating marketing messages which relate to a problem or desire in a prospect’s life.

Ads are then created to offer a solution to overcoming the problem or a means to satisfy the desire.

You may also like: The 5 Step Headline Formula for High Converting Ads and Blog Posts (Infographic)

Although there are many copywriting courses which teach you how to write like a pro copywriter, the fundamental rules of persuasive copywriting remain the same.

David Ogilvy, considered by many as the Father of Advertising and one of the pioneers of Direct Response Copywriting, has put together 10 timeless copywriting rules, which can be used as a checklist when crafting your marketing messages.

The timeless copywriting tips apply whether you are writing long-form copy, landing page copy, video sales letters, Facebook ads or any other sales copy.

I’ve seen many of these tips missed when conducting a copywriting audit for clients seeking to significantly improve response rates for their marketing messages.

The 10 tips shown in this infographic will help you get the perfect start to writing persuasive sales copy and have you writing like a professional in no time.

David Ogilvy Copywriting Tips


Infographic Courtesy: Prezly

Profitability: The Role Of Marketing and Advertising

An expansion is one of the primary goals of every business. It is a fact that for businesses, profitability should be present in order for that goal to be met. There are two essential things to attain a high level of business competency. They are marketing and advertising. These two are vital and critical to success. However, they have big differences that will either make or break a business if they are not properly balanced. Let’s take a look at the roles of Marketing and Advertising.


Advertising is a way of communication of the business to its consumers. Its main role is to drive more consumption of the business’ products and services to generate more profit and income. The most popular way of advertising is through branding. This is achieved by making the consumers associate the qualities, traits and characteristics of the products and services into their minds. The key to branding is persuasion and education, making the consumers more aware that the product or service exists.

There are different forms of advertising. Let me show you a list of traditional forms:

  • Newspaper advertising
  • Radio Advertising
  • Television advertising
  • Billboard advertising

There are also new forms of advertising which are infomercials, combining traditional commercial and consumer education and street advertising which is about promoting awareness on the streets. Another new form is online advertising. This online advertising is all about placing banners, text ads, and video ads on different websites. There are also many other new forms of advertising. This includes mobile ads, personalized shirt and jacket prints and much other more.

In advertising, businesses can devise a lot of creative ways to catch customer attention and brand retention. Practically, every form of media can be used to increase product and service awareness.


growth strategy



As opposed to advertising, marketing is very different on a lot of terms. Marketing is a more scientific approach. It involves a lot of experimentation and analysis. It includes ongoing improvement of methods of increasing product sales and profitability while keeping the costs low. In addition, it also studies on what keeps the consumers satisfied with the products and services.

Marketing is also constantly changing. Examples of early approach would be production orientation, product and selling orientation to the more complex contemporary marketing which includes online marketing. It is always changing adapting to different consumer needs and technological advancements.


Measuring Profitability and Success

There is a story between marketing and advertising. Advertising is like throwing all the bait in the river while waiting for the catch to arrive. On the other hand, marketing is testing different baits, checking the temperature of the water to get more catch. This logic is true. Marketing is all about measuring out which works and eliminating which does not, while advertising relies more on the blanket approach and does not necessarily have the numbers to explain its effectiveness. Constructively, businesses can use a good balance of the two functions to measure profitability and success.

It does not mean that the blanket approach of advertising is not always working and the logical and analytical approach to marketing is the other way around. Remember, advertising works to educate the consumers and embed in their minds that the product is existing and what it is all about. Marketing measures out if this advertising is effective and move on to methods on how to improve consumer satisfaction and improvement of the return-of-investment. Balance is always the key to achieve a long-term business growth.


Wanted! Digital Marketing Account/Project Manager


Digital Marketing Account/Project Manager  

  • Creative, open, yet down to earth environment.
  • Innovative digital marketing company.
  • Web, Automation, SEO, SEM, Social and Conversion Optimisation projects.


Are you looking for a career, where you wake up every morning and you can honestly say, hand on heart, I love my job?

A place that is filled with passion, laughs and good times and a team focussed on whatever it takes to get the client results.

Where the people are professional and don't take themselves seriously but value (like our clients do) the down to earth, open and genuinely caring environment.

A place where all your teammates will drop what they are doing to help you and kick you in the butt if you're not paying attention.

The work is diverse and interesting with local business, corporate, national  and global ecommerce clients we work with closely to deliver tangible results they can bank on.

A place that understands clients, staff and the company all need each other to prosper. There are no one-way streets, or even two-way streets. The place is built on the idea of an abundant ecosystem to help everyone get what they want.

A place that is big enough to deliver results through a complete suite of digital marketing services, yet small enough to keep all feet planted firmly on the ground.

It's located in North Sydney, called Think Big Online and we have an opening for someone…

Not just anyone, but someone who has experience with developing digital marketing strategy while managing the execution of many projects simultaneously.

Someone who has clear communication skills (both written and verbally) and will thrive on being the primary liaison between the head strategist, each specialist in the team and most importantly, the clients.

Someone who knows that organisation and resourcefulness are superpowers of their own, because they come easily. They may have even been told they are obsessive about structure and systems.

A generalist that knows they can't know it all and who loves being the glue that brings the specialist Adwords, SEO, Facebook Ads, Automation, Web Design/Development, Copywriting and CRO team members together.

Someone that loves the tech and loves people even more.

Someone that has at least 4 years full time client facing experience and still has an unquenchable thirst for learning more about our ever changing landscape.  

Someone with a high attention to detail and integrity so great that a bullet couldn't pierce it.

While writing this career description we asked some of the team what they think about working here and this is what they said:

"No Politics, No Blame. No endless meetings. No Corporate Formalities. Your success is measured by the results you achieve." - Copywriter

"No days are the same. I deal with different challenges everyday. I have the opportunity to develop my marketing skills and build a relationship with my clients." - Facebook Ads Manager

"Really friendly team, fast paced but comfortable environment, great challenge with a lot of learnings" - Adwords Specialist

"Great diverse team, always respectful of each other's persona and get back to me promptly" - Accounts

"It's working in a supportive environment with no judgement. Endless possibilities to grow your existing skills and take up new and exciting challenges." - Manager

If you think "that place" is somewhere your superpowers can add value and where your ambition and drive will be rewarded, then we would love to hear from you.

Please submit your resume and cover letter detailing why you are the one for this role to [email protected]


Image of digital marketing consulting by Think Big Online

About Think Big Online

Think Big Online (TBO) provides online marketing services to businesses all over Australia. Our services include website, mobile, SEM, Conversion Rate Optimisation (CRO) & SEO. We also set up and manage paid search campaigns via Google Adwords & Facebook to drive calls and emails to landing pages to increase both lead generation and sales.

Based in our Sydney office in North Sydney, we boast many satisfied clients from all over Australia and the United States.

About the role

As Account Manager you will be the primary liaison for the day-to-day execution of web production and full-service online marketing products. Along with this, you will be responsible for collaborating with customers preparing briefs and working with various departments for all matters relating to project execution.

You love dealing with a broad range of businesses, and working with founders, CEO’s and business leaders to achieve their goals.

You will be required to help manage a large and diverse range of projects, and liaise with all stakeholders to ensure the delivery of each project is successful.

Primary tasks & Responsibilities:

  • Represent our major brands appropriately
  • Manage customer contact actively and pro-actively, handle questions and requests
  • Handle inbound and outbound calls and emails
  • Gather assets for projects from clients
  • Successfully obtain customer briefs/inputs and prepare these for internal production for website and SEM projects
  • Create briefs for copywriters and designers
  • Perform work quality assessments and feedback, to ensure highest quality standards
  • Order intake and tracking through order management system, keep order management systems up to date.
  • Check over and send out monthly reports to clients.
  • Understand basics of Google AdWords and advise on campaigns

Skills & Qualifications:

We don’t believe in qualifications. We believe in good people that deliver tangible results for clients, based on their experience and ongoing commitment to learn.

  • Basic/Medium understanding of SEO / Social media / Web
  • Ability to proofread copy and create content will be a real asset
  • Demonstrate excellent attention to detail
  • Demonstrate strong understanding and interest in web, mobile, video and social media technologies and capabilities
  • Demonstrate excellent communication skills – both oral and written
  • Demonstrate ability to work well with others and take on responsibility in an open team environment
  • Strong organisational skills
  • Demonstrate project management skills and ability to multi-task (Scrum experience would be a real plus)
  • Ability to work in a fast paced environment and handle large order volumes
  • Extremely driven and motivated with a thirst for getting the job done
  • Basic copywriting knowledge or experience will be looked upon favourably

If you think you meet these requirements and you're inspired to join a dynamic company that is growing rapidly, we'd love to see your application letter and resume.

We don’t let just anyone in our tight knit family, so if you think you have what it takes and your values are aligned with our, then we would love to hear from you.


What the family says about working here:

“No Politics, No Blame. No endless meetings. No Corporate Formalities. Your success is measured by the results you achieve.” - Copywriter

“No days are the same. I deal with different challenges everyday. I have the opportunity to develop my marketing skills and build a relationship with my clients.” - Facebook Ads Manager

“Really friendly team, fast paces but comfortable environment, great challenge with a lot of learnings” - Adwords Specialist

“It’s working in a supportive environment with no judgement and endless possibilities to grow your existing skills and take up new and exciting challenges.“ - Manager



Please send your cover letter and resume to [email protected]

7 Reasons Youtube Ads Beats TV Advertising

Are you wondering about what makes Youtube ads so much better than TV advertising? If you’re not already using Youtube to promote your business on the web then you can bet that you’re leaving a lot of money on the table. Many of the top web marketing professionals in the country recommend Youtube ads and for good reasons. In this article, we’ll tackle a few of the significant benefits of Youtube advertising as opposed to conventional TV ads.

Perfectly good reasons to choose Youtube ads over TV advertising

  1. Youtube has a much bigger reach

Youtube can deliver ads to as many as 14 million people a month; that’s bigger than all the ads delivered by television networks in Australia. This is hardly surprising since people don’t need to be sitting down in front of their television to see your ads. We know how high the usage is in smartphones these days and Youtube allows you to run advertisements on people’s phones while they are sitting at a bus stop, waiting for a train or wherever it might be.

  1. Smaller budget needed

You don’t need a huge lump sum to get started with Youtube advertising unlike  TV, where you’ll typically need $10,000 to $50,000 to get started. You can start using Youtube to promote your products or services for as low as $50 and start displaying your ads to the right audience.

  1. Easy to get people to take action

Youtube makes it easy to get people to take action on whatever it is that you need them to do in terms of responding to your ads. Whether it’s buying something, submitting a contact form, downloading a brochure or whatever it might be; it’s easier for people to do that since they can just go ahead and click on a button or a link and accept the action.

  1. You pay for actual views

Unlike that of TV advertising, you only pay Youtube when someone actually views your ads. Your TV ads might be playing but people may not necessarily be watching as they are free to do other things like go to the bathroom or have a snack. You can get up in the middle of a movie or a show and businesses get charged for the TV ads regardless. In the case of Youtube ads, you only pay when people finish seeing your ads or if it has been shown for at least 30 seconds or longer. This means that if your ad is 35 seconds long and someone watches it for less than 10 seconds before closing it out; you don’t get charged for that ad resulting in free views.

  1. You can target your audience

With Youtube ads, you’re not just showing your stuff to random people as you would with TV ads where you’re limited to general demographics about who is watching it. Youtube lets you see who exactly are watching your ads and the actions that they’re taking in response to it. This means that even without an e-commerce website, you can do stuff like track phone calls, email forms and contact requests.

  1. You can track and measure absolutely everything

Youtube ads are superior to TV ads in terms of tracking and can give you valuable data that’s just plain impossible to get with the latter. This includes data on who bought your product or service, where they’re from and valuable demographic data such as age, gender and ethnicity. More importantly, you can overlay the data to figure out the profile of customers that are giving your business the most money and target more of those people accordingly.

  1. You get social proof

Put up good ads on Youtube and it doesn’t even have to be a direct “call to action” advertisements and you’ll get social proof. You can put up educational or entertaining videos that are relevant to your ad and people will start sharing it or promoting your ad to their friends resulting to more views with no added cost or effort on your part.

If you’re good at crafting really good or “viral ads”; people talking about viral marketing and how their videos became viral on Facebook or Youtube. Needless to say, you can’t do this with TV; people can’t share your TV ads with other people and such is the power of Youtube advertising.

So there you have it - 7 specific reasons why Youtube ads beat TV advertising. Do you have any questions or do you need help setting up Youtube advertising? Get in touch with us here at https://www.thinkbigonline.com/; we’ll be more than happy to help!

How to Avoid Becoming a Marketing Dinosaur

Avoid becoming a Marketing Dinosaur and digest these valuable tips from top online marketers on how to stay relevant and keep up with the rapid development of the Internet Marketing industry.



Hello world!

This is my first website.

Hello world. This my website!

Hello world. This my website!

Hello world. This my website!

Hello world. This my website!