Live chats when done right can prove to be an invaluable tool for boosting conversions in online businesses. Online marketingis a global-reaching and extremely competitive environment for any business to be in. Even the smallest things can dictate the difference between failure and success. Search engine optimisation, web design and online payment processing systems will only get you so far. If you are serious about making sales online then featuring live chats will certainly help get you there.
Unfortunately not too many businesses out there actually do any live chat support simply because it’s too complex or costly to setup not to mention bringing in staff to cater to such chat sessions. Now that’s a shame considering that businesses that implement chat features stand to make at least 20 percent more sales compared to those that don’t.
The LiveChat software aims to change all that affording businesses the opportunity to integrate such an invaluable feature and closing more sales simply by lending quick online assistance to customer issues and inquiries.
Think about it – was there ever a product or service that you wanted to purchase online? Wouldn’t you feel more confident buying anything from a business that offers a quick and convenient way to contact them via real-time chat sessions? That’s just the advantage that LiveChat provides but is it really the right chat software for you? Let’s go ahead and take a closer look.
A good look at LiveChat
As a real-time chat software solution, LiveChat is certainly a good and certainly one of the most cost-effective solutions available in the market today. Implementing the said software on your site will feature a “Chat tab” on your site like the one shown below:
What we loved about LiveChat
IDENTIFY – never leave your team unprepared. Know exactly what pages on your websites your customer is viewing prior to initiating a chat session. Chat operators have access to pertinent information like demographics and shipping information, Facebook account information and surveys to better facilitate business transactions.
Attract more chats by sending out custom invitations based on the keywords that led visitors to your site. As the old saying goes – knowing is half the battle and LiveChat has that all covered nicely.
ENAGEMENT – have a chat window integrated throughout your site and extend a helping hand any time your customers need it. The software even supports chat functions for social media fans and followers as well as mobile devices for site visitors on the go.
EASE – cater to as many chat as you want with ease. Visitor circles make it easy to navigate and prioritize in between chats along with a graphical indicator that shows how long a particular customer has been waiting for a response. A conversation timeline gives users full access to customer chat history for later review.
EASY SUPERVISION – monitor and keep track of your agent’s performance by joining in on their conversation and discreetly drop in helpful advice whenever necessary. Users can also opt to transfer chat sessions to more reputable agents to ensure no business opportunity is wasted.
RESULTS TRACKING – a comprehensive dashboard ensures that businesses keep track of the results that their live chats are bringing in. The dashboard provides pertinent information like customer queue and satisfaction as well as knowing top performing agents (that you might want to consider giving a raise). Monitor chat availability to check whether or not your business is providing adequate support through live chats or perhaps you need to consider adding more agents.
Is LiveChat the right chat software for your business?
If you are looking for an easy and effective solution for leveraging live chats to the benefit of your business then the LiveChat software certainly comes highly recommended. For as low as $39 per agent/month for the Team Package, it’s quite a steal and saves businesses the hassle and expense of having to set up and organize live chat agents of their own. Don’t simply take our word for it though – LiveChat is free to try for a period of up to 30 days so why not see it for yourself?